Labs already using this service have described it as the most important time saving and therefore cost cutting improvement to Labzilla. There are HUGE advantages to labs of all sizes – small, medium and large. Email to Fax eliminates the need to make telephone calls to your customers. No more time wasted with busy telephone lines, redials, or time lost waiting to be connected.
- Electronic messages are simple, very fast, cheap, and provide documented proof that your customers have been notified
- Communication is the answer to many of your existing customer service issues
- Each individual customer can be configured within Labzilla to receive electronic messages by fax or by email or both!
- Each lab can easily create standard messages, accessed by a drop down menu, to transmit with Email to Fax messages
- Transmit generic electronic messages to individual or group of customers — E.G. New hours, seasonal greetings, lens or package promotions etc.
- Labzilla can transmit electronic messages on “the fly” while checking a job status
- Transmit electronic messages on “the fly” while inputting spoilage data, notifying the customer of any delays
- Labzilla can transmit electronic messages automatically acknowledging the receipt of every order received via our online LabLizard remote ordering application
- Labzilla can transmit electronic messages automatically acknowledging the receipt of every VSP order received via Eyefinity
- Ability to email jobs with “Frame To Come” status.